Few-shot NLP research is highly active, yet conducted in disjoint research threads with evaluation suites that lack challenging-yet-realistic testing setups and fail to employ careful experimental design. Consequently, the community does not know which techniques perform best or even if they outperform simple baselines. In response, we formulate the FLEX Principles, a set of requirements and best practices for unified, rigorous, valid, and cost-sensitive few-shot NLP evaluation. These principles include Sample Size Design, a novel approach to benchmark design that optimizes statistical accuracy and precision while keeping evaluation costs manageable. Following the principles, we release the FLEX benchmark, which includes four few-shot transfer settings, zero-shot evaluation, and a public leaderboard that covers diverse NLP tasks. In addition, we present UniFew, a prompt-based model for few-shot learning that unifies pretraining and finetuning prompt formats, eschewing complex machinery of recent prompt-based approaches in adapting downstream task formats to language model pretraining objectives. We demonstrate that despite simplicity, UniFew achieves results competitive with both popular meta-learning and prompt-based approaches.

Few-shot NLP research is highly active, yet conducted in disjoint research threads with evaluation suites that lack challenging-yet-realistic testing setups and fail to employ careful experimental design. Consequently, the community does not know which techniques perform best or even if they outperform simple baselines. In response, we formulate the FLEX Principles, a set of requirements and best practices for unified, rigorous, valid, and cost-sensitive few-shot NLP evaluation. These principles include Sample Size Design, a novel approach to benchmark design that optimizes statistical accuracy and precision while keeping evaluation costs manageable. Following the principles, we release the FLEX benchmark, which includes four few-shot transfer settings, zero-shot evaluation, and a public leaderboard that covers diverse NLP tasks.

Conversational NLU providers often need to scale to thousands of intent-classification models where new customers often face the cold-start problem. Scaling to so many customers puts a constraint on storage space as well. In this paper, we explore four different zero and few-shot intent classification approaches with this low-resource constraint: 1) domain adaptation, 2) data augmentation, 3) zero-shot intent classification using descriptions large language models (LLMs), and 4) parameter-efficient fine-tuning of instruction-finetuned language models. Our results show that all these approaches are effective to different degrees in low-resource settings. Parameter-efficient fine-tuning using T-few recipe (Liu et al., 2022) on Flan-T5 (Chang et al., 2022) yields the best performance even with just one sample per intent. We also show that the zero-shot method of prompting LLMs using intent descriptions